School of Hospitality, Tourism and Culinary Arts
Staff Profile
 
Associate Professor Dr Kashif Hussain Dr Kashif Hussain
Associate Dean
Research & Innovation
 
PhD (Educational Administration & Supervision)
MSc (Tourism Management)
BSc (Tourism and Hospitality Management)
 
kashif.hussain@taylors.edu.my


Subjects Taught
  • Research Methodology
  • Sales and Marketing
  • Research Methods
  • Event Management
  • Entertainment and Leisure
  • Computer Applications

Research Interests
  • Services Marketing
  • Service Quality
  • Customer Satisfaction
  • Job Satisfaction
  • Perceived Justice
  • Stress Roles
  • Organizational Commitment
  • Sustainable Developments
  • Product Developments
  • Higher Education Services

Scholarly Activities
  • Chairperson of the First Encafe PhD Summer School in Asia: Food Sociology: Paradigms and Methods, 28 Jun.-2 Jul. 2010, Taylor’s Toulouse University Centre, Taylor’s University College (in collaboration with University of Toulouse-Université de Toulouse de Mirail), Malaysia.
  • Conference Organizer 1st International Tourism Congress: Challenges and Prospects for the New Millennium. Eastern Mediterranean University, North Cyprus. 20-23 Nov, 2002

Publications
  • SHussain, K. & Birol, C. 2010. The assessment of non-academic and academic service quality in higher education. Euroasian Journal of Educational Resaerch. Volume 11 (accepted).
  • Kandampully, J., Nadiri, H. & Hussain, K. 2009.. Zone of tolerance for banks: A diagnostic model of service quality. The Service Industries Journal, 29(11), 1547-1564.
  • Nadiri, H., Kandampully, J. & Hussain, K. 2009. Student perceptions of service quality in higher education. Total Quality Management & Business Excellence, 20(5), 523-535.
  • Hussain, K. & Ekiz, E. H.2009. Perceptions of service quality through interaction, physical environment and outcome qualities of hotel services. Journal of Hospitality Application & Research, 4(1), 26-40.
  • Nadiri, H., Hussain, K. & Ekiz, E. H. ., Erdogan, S. 2008. An investigation on the factors influencing passengers loyalty in the North Cyprus national airline. The TQM Journal, 20(3), 265-280.
  • Alipour, H., Altinay, M., Hussain, K. & Sheikhani, N. 2007. Perceptions of the beach users: A case study of the coastal areas of North Cyprus towards establishment of a carrying capacity. Tourism Analysis, 12(3), 175-190.
  • Altinay, L., Var, T., Hines, S. & Hussain, K. 2007. Barriers to sustainable tourism development in Jamaica. Tourism Analysis, 12(1/2), 1-13.
  • Hussain, K. & Ekiz, E. H. 2007. Percepcion de la calidad en el servicio de las empresas aereas del Norte de Chipre: Una aplicacion del analisis lineal de patrones/Perceptions of service quality in North Cyprus airline industry: A path analysis application. Estudios y Perspectivas en Turismo/Studies and Perspectives in Tourism, 16(3), 341-360.
  • Ekiz, E. H., Hussain, K. & Babacan, E. 2007. Müşterilerin Kuzey Kıbrıs Türk Cumhuriyeti ulusal havayolları’nın hizmet kalitesine yönelik Algılamaları/Service quality perceptions of airline passengers: National airlines of Turkish Republic of Northern Cyprus. Seyahet Ve Otel İşletmeciliği Dergisi/Journal of Travel and Tourism Research, 5(1), 15-22.
  • Nadiri, H. & Hussain, K. 2005. Diagnosing the zone of tolerance for hotel services. Managing Service Quality, 15(3), 259-277.
  • Nadiri, H. & Hussain, K. 2005. Perceptions of service quality in North Cyprus hotels. International Journal of Contemporary Hospitality Management, 17(6), 469-480.
  • Keyvan, A. & Hussain, K. 2005. Integrating food hygiene into quantity food production systems. Nutrition and Food Science, 35(3), 169-183.
  • Altinay, M. & Hussain, K. 2005. Sustainable tourism development: A case study of North Cyprus. International Journal of Contemporary Hospitality Management, 17(3), 272-280.
  • Hussain, K., Khan, A. & Bavik, A. (2003). The effect of job performance on frontline employee job satisfaction and quitting intent: The case of hotels in Turkish Republic of Northern Cyprus. EMU Journal of Tourism, 4(1-2), 85-94.
  • Nadiri, H. & Hussain, K. 2008. “Quality” – is a magic word for customer satisfaction: A study to diagnose how tourist perceives the quality of hotel services. Proceedings of the 26th Euro CHRIE Conference-Building a Legacy, Living the Dream: 2020 Vision for Hospitality and Tourism, October 11-14, Dubai.
  • Alipour, H., Altinay, M., & Hussain, K. 2006. Perceptions of the beach users: a case study of the coastal areas of the North Cyprus towards a ‘carrying capacity’ establishment. Tourism Conference 2006: New Perspectives and Values in World Tourism & Tourism Management in the Future, November 20-26, Alanya, Turkey.
  • Ekiz, E. H., Hussain, K. & Babacan, E. 2007. Kuzey Kıbrıs Türk Cumhuriyeti ulusal havayolları’nda hizmet kalitesi/Service quality of Northern Cyprus National Airlines. Çeşme Ulusal Turizm Sempozyumu/Cesme National Tourism Symposium, 21-23, November, Izmir, Turkey.
  • Ekiz, E. H., Hussain, K. & Bavik, A. 2006. Perceptions of service quality in North Cyprus national airline. 18th Biennial International Congress: New Trends in Tourism and Hospitality Management, May 03-05, Opatija, Croatia.
  • Hussain, K. & Ozgurer, G. 2002. Training, developments and technology: A review of human resource management in Turkish organizations and tourism industry. 1st International Tourism Congress: Challenges and Prospects for the New Millennium, November 20-23, Famagusta, North Cyprus.
  • Hussain, K., Ozdogac, H. & Nadiri, H. 2002. The effect of tourism on small island state economies: A case of the Turkish Republic of Northern Cyprus. 1st International Tourism Congress: Challenges and Prospects for the New Millennium, November 20-23, Famagusta, North Cyprus.
  • Hussain, K., Silman, F. & Birol, C. 2008. Zone of tolerance for higher education services: A diagnostic model of academic and non-academic service quality assessment. Proceedings of the International Conference on Social Sciences: Advancing Inter-Disciplinary And Multi-Disciplinary Studies on Social Sciences, August 21-22, Izmir.
  • Hussain, K., Silman, F., Birol, C. & Erdogan, S. 2008. Human rights climate: An essential for higher education. Proceedings of the International Conference on Social Sciences: Advancing Inter-Disciplinary And Multi-Disciplinary Studies on Social Sciences, August 21-22, Izmir.

Dissertations/Projects
  • Hussain, K. 2009. Zone of tolerance for higher education services: A diagnostic model of service quality. PhD. Graduate Thesis, Near East University. 1-97.
  • Hussain, K. 2004. Testing zone of tolerance and SERVQUAL scale: Measuring customers expectations from the service provided in Turkish Republic of Northern Cyprus hotel industry. MSc. Graduate Thesis: TOUR 500 Thesis, Eastern Mediterranean University, Famagusta, 1-88.

Guest Lectures Delivered
  • Financial Management in the Hospitality and Tourism Industry, Near East University, North Cyprus.
  • Sociology of Education, Eastern Mediterranean University, North Cyprus.

Professional Affiliations
  • Certified in Hospitality Management Fidelio Istanbul, Turkey, 2003.



  
Back to staff list