Rooms Division – Diploma in Hospitality Management
Quality Standards in rooms
Human Resources issues in Rooms Division
Scholarly Activities/ Industry Experience
Has been working in the Hospitality industry both local and aboard.
Was appointed the skills trainer for Housekeeping at the Hotel Hilton, Paris France.
Played a major role in setting up the Housekeeping department of Concorde Hotel KL upon return from France
Was a personal Housekeeper for the late Michael Jackson when he was in KL for the “World History Tour”.
Conducted many courses to groom hotel staff in technical and communication skills, motivational courses and personal grooming.
Has successfully implemented cost cutting measures for Housekeeping department with regards to guest supplies.
Joined education and has been involved in: plays a major role in setting up many new programmes in terms of syllabus for the Rooms Division Department which involves both Front Office and Housekeeping subjects.
Has conducted external training programmes like telephone techniques and executive programme for Housekeepers.
Has initiated many field visits related to hospitality and still keeps in touch with the industry.
Awards & Honours
10 years long service award, year 2008
5 years long service award year 2003
Member, Malaysian Association of Housekeepers (MAHIR), 2005 to current.
Treasurer, Malaysian Association of Housekeepers (MAHIR), 2008 to 2009.
Member, Tourism Educators Association of Malaysia (TEAM) 2008 to 2009.